Reference

Check Our Legal Framework and User Policies

We keep our legal pages straightforward so you know exactly where you stand. Every policy we publish here covers how your data is handled, what rights you hold over your account, and how access works depending on local law and eligible regions.

User Data PoliciesAccount Access RightsRegion-Dependent AvailabilitybKash & Nagad ContextContact Paths
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taka9 Check Our Legal Framework and User Policies
REACH OUR TEAM

Open a Direct Line for Policy Questions

If any part of our legal documentation raises a question, or if you want to exercise a data right, reach us through three clear paths. We respond to policy-related queries with the same priority as payment or account issues because your rights matter as much as your balance.

Live Chat Open the chat widget from any page on our site. Policy queries are routed to a specialist who can confirm data-handling practices, explain retention periods, and walk you through deletion or export requests in real time.
Email Support Send your question or formal data request by email. We acknowledge receipt within one working day and aim to resolve policy matters or provide a full written response so you have documentation for your own records.
Account Dashboard Notice Check the notification bell inside your account for policy-change alerts. When we update terms or legal posture, the notice appears there alongside a short summary so you always know what changed and when.
HOW WE HANDLE DATA

Explore Our Data Practices and Account Security

We want you to understand what happens behind the scenes when you create an account, fund it through bKash, Nagad or Rocket, and interact with our platform. Below are the core areas we manage, each with enough detail so you can make informed decisions about your data and your account.

Data Collection

We collect your name, phone number, email and payment identifiers at registration. Additional verification documents may be requested before large withdrawals. We never ask for your mobile wallet PIN through chat or email.

Cookie Usage

Our site uses cookies to remember your session, language preference and lobby state. No advertising cookies are shared with third parties. You can clear cookies from your browser at any time without losing account data on our end.

Account Security

Your account is protected by a password you set plus an OTP sent to your registered phone number for sensitive actions. We hash passwords using industry-standard methods. If you suspect unauthorised access, lock the account instantly from the dashboard.

Data Retention

Active account data is kept for as long as the account exists. After you close your account, we retain minimal records for the period required by applicable regulation, then permanently delete remaining personal data from our systems.

Right to Request Changes

You may ask us to correct inaccurate personal data, export a copy of your stored information, or delete your account entirely. Submit the request through live chat or email and we will process it according to the type of request.

Who to Contact

For any data-related concern, reach us through the support channels on this page. If you believe your data has been mishandled, you also have the right to raise the matter with the relevant authority in your jurisdiction under local law.

Answers to What You Ask About Our Legal Policies

These questions come up regularly from account holders who want clarity on data, access and rights. Each answer is kept short and direct. For anything not covered here, open a chat or send an email and we will respond with full detail.

Yes. Access depends on your local law and eligible regions. We ask you to confirm at registration that you are in a jurisdiction where using the platform is permitted. We do not verify physical location through GPS, but we rely on the information you provide.

We store your registered name, phone number, email address, payment method identifiers such as your bKash or Nagad account number, and any verification documents you submit. Transaction history is also kept for operational and regulatory purposes.

You can request full account deletion at any time through live chat or email. Once processed, personal data is removed except for minimal records we are required to retain by applicable regulation. We confirm deletion in writing.

We post a notification on your account dashboard and send a message to your registered email or phone number. The notice includes a summary of what changed. You can then review the full updated document on this page.

Your mobile wallet identifiers are used only to process your deposits and withdrawals. We do not share them with third parties for marketing purposes. Each wallet provider also has its own privacy policy that governs the transaction on their side.

After closure, we retain only the minimum records required by applicable regulation for the mandated period. Once that period ends, remaining personal data is permanently deleted from our systems. You can request written confirmation of this process.

Open live chat or send an email with the correct details and we will update your profile. For changes to your registered phone number or email, we may ask for verification through the original contact method before making the switch.

Sensitive actions require an OTP sent to your registered phone number, so a password alone is not enough to make changes or withdraw funds. If you suspect a breach, lock your account immediately from the dashboard and contact support.

We use session and preference cookies to keep you logged in and remember your settings. No third-party advertising cookies are used. You can clear or block cookies in your browser settings without affecting your stored account data on our side.

Reach our support team first through live chat or email so we can resolve the issue directly. If you are unsatisfied with our response, you retain the right to raise the matter with the relevant data authority in your jurisdiction under local law.

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