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Check How taka9 Protects Your Information

We collect only what we need to run your account and process payments through bKash, Nagad and Rocket. This policy explains what data we hold, why we hold it, and what you can do about it.

bKash & Nagad data handlingAccount security practicesWithdrawal verification stepsCookie and device infoYour rights and requests

Browse the Lobby Read FAQ

Browse Our Full Privacy Commitment

taka9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with taka9, we collect personal details such as your name, mobile number, email address and payment wallet identifiers linked to bKash, Nagad or Rocket. We use this information strictly to verify your identity, process deposits and withdrawals, prevent fraud and comply

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with applicable regulations in eligible regions. We do not sell your personal data to third parties for marketing purposes. Information may be shared with payment processors and verification partners only to the extent required to complete your transactions and maintain account security. We store your data
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on encrypted servers with access restricted to authorised personnel. Retention periods depend on the type of data and the legal obligations that apply in your jurisdiction. Transaction records tied to bKash, Nagad or Rocket wallets are kept for the minimum period required by financial record-keeping standards.
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You can request a copy of the data we hold about you, ask us to correct inaccuracies, or request deletion where local law permits. To make any such request, reach out through our support channels. We update this policy when our practices change and will notify
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you via email or account notification. Access to taka9 services depends on your local law and eligible regions, and this policy applies only where our platform is lawfully available.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE SAFEGUARD DATA

Explore Our Data Handling and Security Practices

Privacy is not just a document — it shapes how we build every feature from the deposit flow to account recovery. Below are the specific practices we apply to keep your information under control. Where taka9 is available depends on local law and eligible regions, and these safeguards apply to every account within those regions.

Encrypted Storage All personal and financial data sits on servers protected by industry-standard encryption. When you send funds from your bKash or Rocket wallet, the transaction details travel through secure channels and are stored in encrypted form at rest.

Cookie Usage We use cookies to keep you logged in, remember your preferred language and analyse site performance. We do not use tracking cookies to sell data to advertisers. You can clear cookies through your browser settings at any time without losing account access permanently.

Account Verification Before processing a withdrawal, we verify your identity against the mobile number and wallet you registered. This step protects you if someone else gains access to your device. Verification happens through an OTP sent to your registered number.

Data Retention We keep your account information for as long as your account remains active. After you close your account or request deletion, we retain only what local regulatory requirements demand — typically transaction records tied to Nagad or Rocket payments for the legally required period.

Third-Party Sharing We share data only with payment processors and identity verification partners who need it to complete your transactions. These partners operate under their own privacy obligations and cannot use your data beyond the service they provide to taka9.

Your Right to Request Changes You can ask us to update incorrect details, export a copy of your data, or delete your account entirely where local law allows. Submit your request via live chat, email or the in-account form and we will process it within the timeframe required by applicable regulations.

PRIVACY CONTACT PATHS

Open a Data Request Through These Channels

If you have questions about how we handle your information, or you want to exercise your data rights, reach us through any of the channels below. Our support team handles privacy queries alongside general account help, so you get a single point of contact whether you need a transaction record from your Nagad deposit or want to update stored details.

Switch to Common Questions About Your Data

Below are the questions we hear most from account holders about how taka9 collects, uses and protects personal information. If your question is not covered here, reach out through live chat or email and our team will respond directly.

We collect your name, mobile number, email address and the wallet identifier for bKash, Nagad or Rocket that you use to deposit. We also record device type and IP address for security monitoring. Nothing beyond what is needed to run your account.

No. We do not sell or rent your personal information to marketers or advertisers. Data goes only to payment processors and verification partners, and only to the extent needed to complete your transactions or confirm your identity.

Log into your account, go to settings and use the data request form under privacy. Alternatively, message live chat or send an email with your registered mobile number. We will compile your data export and deliver it to your registered email.

Yes, where permitted by local law. Submit a deletion request through live chat, email or the in-account form. We will remove personal details but may retain transaction records for the minimum period required by financial regulations in eligible regions.

Transaction data travels through encrypted channels and is stored in encrypted form on our servers. Access is restricted to authorised personnel only. We also verify each withdrawal with an OTP sent to your registered mobile number before releasing funds.

We use session cookies to keep you logged in and analytics cookies to improve site performance. No advertising-tracking cookies are deployed. You can disable cookies in your browser settings, though you may need to log in again each session.

After account closure, we delete personal details that are no longer needed. Transaction records linked to Rocket, Nagad or bKash payments are retained only for the duration required by applicable financial record-keeping rules in your jurisdiction.

Yes. When we make material changes to the policy, we send a notification to your registered email and display an in-account alert. Minor wording updates may not trigger a notification, but the updated date at the top of the policy will always reflect the latest version.

We record your device type, operating system and IP address for fraud prevention and session security. We do not access your contacts, photos, messages or any files stored on your phone. Collection is limited to what helps keep your account safe.

Reach our support team immediately via live chat or email with your account details. We treat data-related complaints with priority and will investigate and respond within the timeframe required by applicable regulations in your region.

Check How taka9 Protects Your Information

Explore Our Data Handling and Security Practices

Open a Data Request Through These Channels

Switch to Common Questions About Your Data

01 What personal information does taka9 collect when I open an account?

02 Does taka9 share my data with outside companies for advertising?

03 How can I request a copy of all data taka9 holds about me?

04 Can I ask taka9 to delete my account and all associated data?

05 How does taka9 protect my bKash or Nagad transaction details?

06 What cookies does taka9 use and can I disable them?

07 How long does taka9 keep my data after I close my account?

08 Will taka9 notify me if this privacy policy changes?

09 Does taka9 collect data from my device beyond what I enter?

10 Who should I contact if I believe my data has been mishandled?

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